01Introduction

Welcome to the Diamex Master Groomer website, available at https://diamexmastergroomer.com/.

The protection of your personal data is important to us. As part of our activities organising grooming competitions, training courses, workshops, seminars and professional events, we ensure that the personal information entrusted to us is processed in a transparent and secure manner.

This privacy policy explains what data may be collected, why it is used, how long it is retained and what your rights are.

The processing of personal data is subject to the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and the relevant Belgian legislation.

02Data controller

The data controller is:

Diamex Master Groomer

• Legal entity responsible: [Company name to be completed]
• Company registration number / VAT number: [To be completed]
• Registered office address: [To be completed]
• Telephone: +32 4 343 01 56
• Email: info@laboratoire-diamex.be
• Website: https://diamexmastergroomer.com/

If you have any questions regarding the protection of your personal data, please contact us at the address given above.

03Personal data collected

Depending on how you use the website and the services you sign up for, we may collect the following categories of data.

Identification and contact details:
– Surname and first name; ;
– Email address; ;
– Telephone number; ;
– Postal address or billing address; ;
– Professional details, including the name of a grooming salon or a business; ;
– Company or VAT number, where applicable.

Information regarding orders and bookings:
– Selected events, competitions, training courses or workshops; ;
– Categories of participation; ;
– Dates and times of bookings; ;
– Number of reserved seats; ;
– Amounts paid and payment status; ;
– Order and participation history; ;
– Information required to organise the activities.

Specific information on competitive examinations and training programmes:

Where necessary for registration, we may also collect information relating to educational qualifications, professional experience, the category of competition chosen or the animal entered.

Technical specifications:

Whilst you are browsing the website, certain technical information may be processed, including your IP address, your browser, your device, the pages you have viewed and data necessary for the website’s operation and security.

We limit the data we collect to what is necessary for the purposes in question.

04Purposes and legal bases for processing

Your data may be used for the following purposes:

Registration and booking management

We use your details to process your orders, confirm your registrations, book your places and organise the activities you take part in.

Legal basis: performance of a contract or pre-contractual measures.

Payments and invoicing management

The necessary information is used to process payments, issue invoices and comply with administrative, accounting and tax obligations.

Legal basis: performance of a contract and legal obligations.

Organisation of competitions and events

The relevant data enables us to draw up lists of participants, organise categories and timetables, contact those who have registered, and ensure that the activities run smoothly.

Legal basis: performance of the contract and, depending on the processing activities, the organiser’s legitimate interests.

Replies to enquiries

We use the information provided to respond to enquiries, requests for information and complaints.

Legal basis: pre-contractual measures or a legitimate interest in managing communications.

Promotional communications

When we send newsletters or marketing communications that require your consent, these are only sent once we have obtained that consent.

You may withdraw your consent at any time, in particular by using the unsubscribe link where one is provided.

Site security and smooth operation

Certain technical data may be used to prevent unauthorised access, detect abusive behaviour and maintain the security of the platform.

Legal basis: legitimate interest in securing our services.

05Online payments

When you make a paid booking, the data required to process the payment may be passed on to the payment service provider used by the website.

Transaction details are retained for as long as is necessary for order management, refunds, accounting and to meet legal obligations.

Full credit card details are processed by the relevant payment service providers and are not intended to be stored directly by Diamex Master Groomer.

06Recipients of the data

Your personal data may be accessed, within the limits of their remit, by individuals and service providers involved in:

• Website administration; ;
• The organisation of competitions, training courses and events; ;
• The processing of orders and payments; ;
• Website hosting, maintenance and security; ;
• Invoicing and accountancy; ;
• Sending you communications to which you have consented.

Data is not sold to third parties.

Where subcontractors are involved, we ensure that appropriate safeguards are in place to govern the processing of data.

Information may also be disclosed to a competent authority where required by law.

07Photographs and videos of the events

Photographs or videos may be taken during competitions, training courses and events organised by Diamex Master Groomer.

The use of this content for communication purposes, particularly on the website or on social media, is governed by the rules relating to image rights and data protection.

Where consent is required, it will be sought in an appropriate manner.

Participants may contact the organisers with any enquiries regarding the use of their image.

08Cookies and similar technologies

The website may use different types of cookies.

Strictly necessary cookies

In particular, they enable navigation, the functioning of the shopping basket, the booking process, user authentication and the security of the website.

Audience measurement cookies

When used, they enable us to analyse visitor numbers and improve the visitor experience.

Third-party and marketing cookies

Some embedded content or external tools may use cookies or similar technologies.

Non-essential cookies that require consent must only be placed once you have given your consent.

You can accept, reject or change your preferences using the cookie management tool available on the website, where applicable.

For cookies that require consent, this consent can be withdrawn at any time just as easily as it was given.

09Shelf life

We retain your personal data only for as long as is necessary for the purposes for which it was collected, subject to any legal obligations.

The applicable retention periods or criteria are as follows:

• Order, billing and payment data: for the periods required by the applicable accounting, tax and legal obligations; ;
• Event registration data: during the preparation and management of the event, and for the period required to follow up on and deal with any complaints; ;
• Enquiries: for as long as is necessary to process the enquiry and any follow-up matters; ;
• Data used for marketing communications: until consent is withdrawn or the relevant purpose ceases to apply; ;
• Technical data and cookies: depending on their purpose and the actual settings of the relevant tools.

The specific timeframes relating to the processing operations actually carried out must be set out in the organiser’s processing register.

10Data security

Diamex Master Groomer implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration and unlawful disclosure.

These measures may include, amongst other things, the encryption of communications, access management, security updates, backups and the protection of administration interfaces.

As no data transmission over the internet can guarantee absolute security, we review our security measures on a risk-based basis.

11Data transfers outside the European Economic Area

Some technical service providers may process data outside the European Economic Area.

Where such transfers take place, we ensure that they are based on a legally recognised mechanism, in particular an adequacy decision or appropriate safeguards such as the European Commission’s standard contractual clauses, accompanied, where necessary, by additional measures.

Information regarding transfers that have actually taken place and the applicable safeguards may be requested from the data controller.

12Your rights

In accordance with the GDPR and subject to the conditions set out therein, you have the following rights, amongst others:

• Right of access to your personal data; ;
• Right to rectify inaccurate data; ;
• The right to erasure in the cases provided for by law; ;
• Right to restriction of processing; ;
• Right to object to certain processing operations; ;
• Right to data portability where the legal conditions are met; ;
• The right to withdraw your consent at any time for processing based on that consent.

To exercise your rights, you may write to:

info@laboratoire-diamex.be

We will respond to your enquiry within the time limits set out in the regulations, normally within one month.

We may ask you to provide reasonable proof of your identity if necessary.

13Complaint to a supervisory authority

If you believe that your personal data is not being processed in accordance with the regulations, you have the right to lodge a complaint with the relevant data protection authority.

In Belgium:

Data Protection Authority (DPA)

35 Rue de la Presse
1000 Brussels – Belgium

Website: https://www.autoriteprotectiondonnees.be/

14External links and third-party services

Our website may contain links to other websites, social media platforms or external services.

These services have their own privacy practices. We encourage you to review their policies before providing them with any personal information.

15Policy amendment

This policy may be amended to take account of legal, technical or organisational developments.

The applicable version is the one published on our website, which states the date it was last updated.

In the event of a substantial change, further information may be provided where necessary.

16Contact us

If you have any questions regarding this policy or the processing of your personal data:

Diamex Master Groomer
Email: info@laboratoire-diamex.be
Telephone: +32 4 343 01 56
Website: https://diamexmastergroomer.com/